Dealing with Organizational Change

Dealing with Organizational Change

Psychometrics is the hub for MBTI training, certification and access to the MBTI inventory in Canada. They are the “go to” source for new information and resources. The January newsletter is an example of bringing new insights and applications to both MBTI practitioners and the business community alike. This article is copied with permission.

Dealing with Organizational Change

By Shawn Bakker Of Psychometrics
Nancy Barger and Linda Kirby have integrated type theory with William Bridges’ stages of transitions. They asked 2,000 workshop participants to respond to the following question, “What does each preference need during a time of change?” The responses provide some understanding of how people facing the same transition may have different needs.

Extraversion
Time to talk about what is going on
Involvement – they want something to do
Communication, communication, communication
To be heard – to have a voice
Action, getting on with it, keeping up the pace

Introversion

Time alone to reflect on what is happening
To be asked what they think
Thought-out, written communication and one-on-one discussion
Time to think things through before discussions and meetings
Time to assimilate change before taking action

Sensing

Real data – why is the change occurring?
Specifics about what exactly is to change
Connections between the changes and the past
Realistic pictures of the future that make plans real
Clear guidelines on expectations, roles, and responsibilities

Intuition

The overall rationale – the global realities
A general plan or direction to play around with and develop
Chances to paint a picture of the future – to create a vision
Options – a general direction, but not too much structure
Opportunities to participate in designing the future

Thinking

Clarity in the decision making and the planning
Demonstration that leadership is competent
Fairness and equitability in the changes
The logic – Why? What are the goals? What systemic changes will there be?

Feeling

Recognition of the impacts on people
Demonstration that leadership cares
Appreciation and support
Inclusion of themselves and others in the planning and implementing on change
Know how individuals’ needs will be dealt with

Judging
A clear, concise plan of action
Defined outcomes, clear goals
A clear statement of priorities
A time frame, with each stage spelled out
No more surprises!

Perceiving
An open-ended plan
The general parameters
Flexibility, with lots of options
Information and the opportunity to gather more
Loosen up, don’t panic, trust the process

Barger and Kirby provide much more information on how to deal with change in their book
The Challenge of Change in Organizations.

Experiential Workshop Survival Tactic for Introverts

Experiential Workshop Survival Tactic for Introverts

Imagine seventeen creative people in one confined 20 x 30 foot space for five days in a painting workshop exploring non-objective painting. Interestingly non-objective painting is a very personal and internal experience. My perspective on it is that you have to know who you are, know how to handle the materials and then surrender to the process – letting it flow through you. It is not for the timid or faint of heart.

Given that context, imagine the effect of people having animated (in other words LOUD) conversations about topics both trivial and profound on those engaged in this deeply challenging process and then consider what that might be like for an Introvert.

Here is my observation of 3 Introverts and how they coped in this scenario.

Introvert #1
This person was the only person who actually disclosed their type as INFP. They must have been out of preference in one area on the Extraverted side because they were a “frequent talker” and one of the more vociferous people in the group. How did they handle their need for Introversion? At some point earlier in the day than most, they were simply DONE for the day. Their energy had run out and they left the workshop early in order to refresh or regroup for the next day.

Introvert #2
As well as there being an on-going flow of conversation, there was also music which was mostly jazz or classical. One person was really suffereing as a result of all the external stimulation, but didn’t say anything until Day 4 when they simply couldn’t take it anymore and made a request to the teacher to ask for quiet. Unfortunately for them that was only a temporary respite as people slowly returned to their chatter. I was close enough to hear the moans of frustration that quietly punctuated the air – more like commas or parenthesis than exclamation marks. A second request for quiet was never made.

Introvert #3
This person had a whole strategy in place. They chose a workspace that was at the end of the row of tables closet to the open unused space and facing a wall. They also had an ipod in place for most of the workshop. Not only did they get to listen to sounds of their choosing but people did not approach them for idle conversation. It was as if they created a bubble for themselves within the very active environment. In addition they painted through the lunch break while the rest of us were gathered at a group table for more chat. When it came time for demos or critiques they were fully present and contributing. They were very intentional about managing their energy and yet engaging enough to be social.

This third example models being aware of your needs and taking responsibilty for having these met in a way that does not take away from the experience for themself or others. While I think that an ipod is a brilliant idea, it is for each person to assess the situation and have a plan for coping in the best way possibility. It is not necessarily about the mechanism – Intentionality is key.

FYI – here a clip of my class

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Appreciation of Personality Differences

Appreciation of Personality Differences

Over a period of an hour this week I watched a parent interact with their young child. I don’t know the adults MBTI type but what I observed would lead me to believe that they had preferences for Thinking and Judging. What I do know is that they spoke in an even unemotional manner, efficient with their language and got straight to the point. Their child was like champagne bubbling over effervescent and enthusiastic… non-stop questions and requests plus dancing, jumping and twirling. Many times in the hour the adult said NO to the child. NO you can’t do that. NO I won’t do that with you. NO… STOP… DON”T.

On the one hand I appreciated that they were being a good parent by setting out clear boundaries. What it also did raise for me is a couple of questions. What happens when a parent and child are personality opposites and there is more to the picture than simply guiding appropriate behaviour? The parent has the power and authority in this relationship so they could potentially stifle or thwart their child due to a lack of appreciation of differences. Something that an individual might take care to adjust to on a work team might simply be trumped in a family dynamic. MY HOUSE … MY RULES. I have been guilty of that many times over.

I think that it is worthy of some thought… giving family members the same respect and latitude as we would a colleague and appreciating their perspective would go a long way to creating harmony, self esteem and developing personal responsibility and mutual appreciation.

It is also never to late to start. I remember a discussion between 50 year old and their 80 mother. These two were opposites in many respects- an INTJ son and ESFP mother. They had never contemplated personality type differences previous to this conversation. It was an amazing moment when this lovely caring woman grasped how she may have impacted her (now very accomplished adult) son. Giving him more space to be quiet and by himself in their visits together at the family cottage suddenly became something that she understood and not something to take personally.

“Best Practice” Advice for Consultants and Coaches Using the MBTI

“Best Practice” Advice for Consultants and Coaches Using the MBTI

“Best Practice” Advice for Consultants and Coaches Using the MBTI

A consultant like Pam Fox Rollin who has such depth of knowledge and experience in using the MBTI works with clients in a completely different way than someone in the early days of using the instrument. Pam sets the context for her use of several assessment tools:

I’ve been an enthusiastic learner of type for (oh my!) 26 years; and I have used type in my professional practice for 10 years.

I follow Pam on Twitter @pamfr and through The Presencing Institute community so I have an idea of her expertise, her passion and commitment. I will be attending a session she is giving on working on identifying “blind spots” with clients this Friday and I was curious about how Pam approached using assessments in her consultancy.

Her answers are just what you would expect from a professional – crisp, clean and insightful.

How do you ascertain that it is the right time to use a particular assessment with a client?

When they want to figure something out that an assessment can help them with.
Obvious, I know

.

What do you do in your consulting practice now after years of experience with regards to assessment tools that you didn’t do in the early days?

Great question!
– I link the learnings more explicitly to their goals. When someone is just learning a new model, those links may not be obvious
– I slow down for what they’re captivated or puzzled by. If we don’t “get through it all” so be it.
– I tune workshop activities to the (probable) types in the room. If there’s a strong preference for Introversion, for example, the first activities are usually small-group and silent.
– I engage them more actively in considering the gifts/benefits of other types – and how to incorporate those points of view into their own leadership
– I’m more able to use multiple models… I’ve learned how to space them and make the connections from one to another to strengthen understanding and reduce overwhelm.
– I use more striking visuals and memorable stories.

What is “top of mind” for you these days regarding your work with clients?

How to use type (especially the cognitive processes) to help senior teams upgrade their decision-making. The tendency at that level is to assume they already use good decision-making and that any improvement is a matter of quality of inputs and analysis, rather than how they frame the decisions and consider what’s in scope.

Attraction to Something Larger Than Us

Attraction to Something Larger Than Us

I painted this painting in response to the death of Jack layton, the leader of the New Democratic Party. It is not really a political painting. I like to think (no ego LOL) that it is about something larger. When Jack died there was a spontaneous outpouring from people from across Canada, from across the globe, from across income levels, from across ethnic, age or educational backgrounds and from across political affiliations.

What were they responding to? I had the thought that people were responding to the loss of someone with undeniable integrity. Here was a man who had a consistent and persistant message for years and years. He wasn’t angry or arrogant but outspoken and willing to educate anyone about the elements that were creating the current situation.

In a time when we are skeptical about our politicians and their motivations, Jack was a man we could trust. You might not like his politics or even the way he presented his message, but there was something that everyone recognized in him as being of value.

This was painted the summer Jack died and almost a year later – a week or so from the first day of Spring, someone pointed out that she had seen the graffiti “Trustache” which rhymes with Jack’s ever present moustache and read it differently. What she saw was TRUST ACHE and thought that the painting spoke to the “ache” that the voting population has for being able to TRUST our politicians and each other.

Some MBTI types use metaphor and even think in metaphor. This particular interpretation really touched me. Typically I say that I paint rather than call myself an artist, but having someone else see something deeper in your work is in the territory of art and what art contributes to the human experience.